Return & Refund Policy – Catapult Gifts

Thank you for shopping with Catapult Gifts! We want every gift you purchase to bring joy. If something isn't right with your order, we're here to help.

Made-to-Order and Personalized Products

Many of our products are printed, customized, or made specifically for you after an order is placed.

Because of this, we generally cannot accept returns or exchanges for changes of mind, incorrect sizes or colors selected by the customer, or personalization details entered incorrectly at checkout.

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at catapultgifts@gmail.com, preferably within 7 days of delivery.

Include:

• Your order number

• A clear photograph of the item and any damage

• A brief description of the issue

We will review your request and work to resolve the problem. Depending on the circumstances, we may offer a replacement or refund at no additional cost.

Please contact us even if more than 7 days have passed. This reporting period does not limit any rights you may have under applicable law.

Returns for Eligible Products

For products specifically identified as returnable, you may request a return within 30 days of delivery.

Eligible items must be unused, in their original condition, and accompanied by proof of purchase.

Contact us before returning an item so we can provide instructions. Do not send products back to a manufacturing or shipping address without authorization.

Unless otherwise stated or required by law, customers are responsible for return shipping costs for change-of-mind returns.

Cancellations and Order Changes

Please contact us as soon as possible if you need to cancel or modify an order.

Because many items enter production shortly after purchase, we cannot guarantee cancellations or changes once production has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider and financial institution.

Contact Us

For questions about returns, refunds, damaged products, or your order, please contact:

Catapult Gifts
Email: catapultgifts@gmail.com

We appreciate your support and the opportunity to help you celebrate life's special moments.