Refund policy
Return & Refund Policy – Catapult Gifts
Thank you for shopping with Catapult Gifts. We want you to be completely happy with your purchase.
⏳ Returns & Exchanges
We accept returns or exchanges within 30 days of delivery for unused, unopened items in their original condition.
Because our message cards and personalized items are made-to-order, we can only accept returns if:
-
The item arrives damaged
-
There is a manufacturing defect
-
You received the wrong item
📸 Damaged or Incorrect Items
If your item arrives damaged or incorrect, please email us within 48 hours at catapultgifts@gmail.com with:
-
Your order number
-
A photo of the item
-
A brief description of the issue
We will replace the item at no cost to you.
❌ Non-Returnable Items
-
Personalized items
-
Digital products
-
Final sale items
💳 Refunds
Approved refunds will be issued back to your original payment method.
Please allow 5–10 business days for processing.
If you have any questions, contact us at catapultgifts@gmail.com.